Frequently Asked Questions

Brooks Running Philippines offers a range of products designed to support every kind of runner and active lifestyle, including shoes, apparel and accessories. Our collection features a variety of cushioning, support, and performance options to help you find the right gear for your needs.

Simply browse our products and add your desired items to your cart. Once you're ready to purchase, click Checkout. You can choose either Delivery or Store Pickup, then select your preferred payment method and enter the required details to complete your order.

After placing your order, you will receive an email confirmation. We will also send email updates regarding your order status until it is ready for pickup or has been delivered

You’re welcome to check out as a guest, so creating an account isn’t required to place an order.

However, we recommend creating an account so you can stay updated with our latest product releases, exclusive promotions, special offers, and newsletters.

We're happy to help! You may reach our Customer Support team through:

Telephone: (+632) 8651-7744, 8651-7777 Local 744

Mobile: (+632) 9610-737-383, (+632) 9209-608-337

Email: brooks@sriphils.com

SPORTS Resources, Inc.
#73 Quorum Centre, Good Harvest Complex,
C Raymundo Avenue, Brgy Caniogan Pasig City

Yes. All products available on the official Brooks Running Philippines website are 100% authentic Brooks products. Each item is sourced through authorized channels, ensuring you receive genuine Brooks quality, craftsmanship, and performance with every purchase.

Our product usually includes sizechart. You may also send us an email for further assistance at brooks@sriphils,com or contact us at 8651-7777 loc 744 or (+632) 9610-737-383, (+632) 9209-608-337.

Our shoe sizes are based on US sizing. We recommend checking the size guide available on Size Guide page to help you find the best fit. If you need further assistance with sizing, our customer support team will be happy to help.

If you're able to add an item to your cart and successfully place your order, it means the item is currently in stock. Our website updates inventory regularly to reflect product availability. Will sold-out items be restocked?

Yes, we offer a warranty on our products. If you encounter any issues, please notify us within 7 days of receiving your order so we can evaluate the product. Our Customer Service team will be happy to assist you throughout the warranty process and provide further guidance.

Yes, all prices displayed on our website are inclusive of VAT. The price you see on the product page already includes the applicable Value-Added Tax (VAT), so there are no additional VAT charges at checkout.

Only one voucher can be applied per checkout. If you have multiple vouchers, you may choose the one that offers the best value for your order.

We accept a variety of payment methods for your convenience. You can pay using GCash, credit or debit cards, Cash on Pickup (for store pickup orders), or Cash on Delivery (COD) where available.

Yes, online payments made through our website are safe and secure. We use secure payment processing to help protect your transaction and personal information. If you experience any issues during payment, please don't hesitate to contact our Customer Service team — we'll be happy to assist you.

Shipping fees vary depending on your delivery location. The exact shipping cost will be calculated and displayed at checkout after you enter your delivery address.

Delivery time depends on your location. Typically,

• Metro Manila: 2-3 business days
• Luzon: 5-10 business days
• Visayas: 10-12 business days
• Mindanao: 12-15 business days

Please note that actual delivery times may vary due to courier operations, weather conditions, holidays, or other unforeseen circumstances.

Yes, we deliver nationwide within the Philippines through our partner courier. Delivery times may vary depending on your location.

Once your order has been booked with our courier, we will send you a tracking number via email. You can use this tracking number to monitor the status of your shipment through the courier's tracking page: Track and Trace Package | J&T Tracker

Yes, you may change your shipping address as long as your order has not yet been booked with the courier or shipped. Please contact our Customer Service team by email as soon as possible, and we'll be happy to assist you with updating your delivery address.

Yes, you may send us an email for order modification or cancellation. Please make sure that the order has not been shipped yet.

If you are unable to receive your order, please ensure that you endorse the payment and provide the complete order details to the person who will receive the delivery on your behalf.

Please refer to our Return and Exchange Policy for more information.

We kindly ask that you take a video while opening the parcel and send it to brooks@sriphils.com. This will help us document the issue and report it to our courier.

Once we receive the video, we will request that the item be returned. After the return has been confirmed, we will process the replacement accordingly.

If your order is eligible for a refund, the processing time may take up to two (2) weeks.

Please note that we will first evaluate your case to determine whether the refund will be issued as a voucher or through your original payment method, depending on the circumstances.

Generally, customers shoulder the return shipping fee. However, the responsibility for the return shipping fee will depend on the nature of the concern. We will evaluate your case and determine whether the return shipping cost will be shouldered by the customer or by our company.

Brooks products are available at select branches of:

• Toby's Sports
• Olympic Village
• SRUNNR
• SM Department Store

To find the store nearest you, please visit our Store Locator page for the complete list of store locations and details.

Yes, we do accept walk-in customers.

Warehouse Address:
73 Quorum Centre, Good Harvest Complex
C, Raymundo Avenue, Brgy. Caniogan,
Pasig City

Warehouse Hours:
Monday to Friday (except holidays)
1:00 AM – 3:30 PM

Yes, all of our products are covered by a warranty.

If you wish to file a warranty claim, please send us an email at brooks@sriphils.com with the details of your concern. Once we receive your email, we will provide you with the warranty claim process and the necessary instructions.

Our warranty does not cover:

• Normal wear and tear from regular use
• Damage caused by misuse, abuse, negligence, or improper handling
• Accidental damage, including drops, impacts, or exposure to water or other liquids (unless the product is specifically designed for such conditions).
• Unauthorized repairs, modifications, or alterations.
• Damage resulting from improper storage or failure to follow the product's care and maintenance instructions.
• Cosmetic damage that does not affect the product's functionality.
• Products with missing, altered, or removed proof of purchase, where applicable.

Running shoes are built specifically for the repetitive, forward motion of running. They're designed with more cushioning and shock absorption to handle the impact of running and lighter materials to reduce fatigue over distance. Regular sneakers or lifestyle shoes prioritize style and everyday comfort but usually lack the technology, support and cushioning needed for sustained running, which can increase your risk of discomfort or injury over time.

A good running shoe should feel snug through the midfoot and heel, with no slipping, but have about a thumb's width (around ½ or 0.5 size) of space between your longest toe and the end of the shoe. This extra room matters because feet swell during a run and swing slightly forward with every stride, especially on downhills or long distances. That's why many runners size up half a size from their everyday shoe size when buying running shoes.

This depends on how much your foot rolls inward (pronates) as you run.

• Neutral shoes - These shoes are built for runners whose stride doesn't deviate much from their natural motion path which requires cushioning, not correction.
• Stability/support shoes - Brooks labels these "GTS," short for Go-To-Support which are built for runners whose stride shows more inward roll or excess movement. They include extra structure, provided by Brooks' GuideRails® support, that gently guides the knee back into its natural motion path.

The easiest way is a gait analysis done at a run specialty shop (like Runnr - Bonifacio High Street), which looks at how your foot and leg move as you run. If that's not accessible, you may try an informal cue which is to check the wear pattern on the soles of your old shoes (even wear suggests neutral, heavy wear on the inner edge suggests overpronation, heavy wear on the outer edge suggests underpronation/supination). This is a helpful starting point, but a proper in-store or professional gait check is far more accurate.

A gait analysis looks at how your foot strikes the ground and how your leg moves as you run, usually done by watching you walk or run. It helps identify things like your pronation pattern, arch type, and stride tendencies, which then inform what kind of shoe (neutral vs. support, cushioning level, etc.) is likely to suit you best. It's not strictly required — plenty of runners do fine with a well-fitted neutral shoe — but it's useful if you're new to running, coming back from an injury, or have never had one done before, since it takes the guesswork out of choosing the right shoe for you.

Road shoes are built for pavement and hard, even surfaces. These shoes typically have moderate-to-plush cushioning for everyday miles.

Trail shoes are built for uneven, unpredictable and technical terrain. These shoes typically have more aggressive, grippier outsoles for traction on dirt, rocks, or mud, plus added protection like rock plates or reinforced toe caps.

Racing shoes are built to be as light and fast as possible, often with a firmer, more propulsive midsole (usually with a carbon or nylon plate) and a lower cushioning stack, trading some comfort and durability for speed.

Stack height is simply how much cushioning material sits between your foot and the ground. A higher stack means more cushioning underfoot.

Drop (or heel-to-toe offset) is the difference in height between the heel and the forefoot of the shoe, usually measured in millimeters.

A daily trainer is built for everyday, high-mileage use typically having more cushioning, more durable outsole rubber, and a balanced ride that can handle easy runs, long runs, and general training without breaking down quickly.

A race-day shoe is built to be lighter and more responsive, often at the cost of durability and plushness, since it's meant for faster efforts rather than logging weekly mileage. Most runners keep at least one of each in rotation.

Watch for the cushioning feeling flatter or less responsive than when the shoes were new, visible wear on the outsole tread (especially uneven wearing on one side), the upper feeling stretched out or loose, or new aches in your feet, shins, or knees after runs that weren't there before. Cushioning foam breaks down with mileage even if the shoe still looks fine on the outside, so don't rely on visual wear alone.

If you have flat feet (low arches), your foot tends to roll inward more, so a stability or support shoe with structured guidance, like Brooks' GuideRails shoes, is often a good fit. If you have high arches, your foot tends to roll outward and absorb less shock naturally, so a well-cushioned neutral shoe is usually recommended to compensate. In both cases, a proper gait analysis is the most reliable way to confirm what your feet actually need.

The Ghost is generally the go-to recommendation for new runners. It's a well-cushioned, neutral daily trainer that's comfortable and forgiving without being overly specialized, making it a solid all-around choice while you're still learning your stride and preferences. If a gait check shows you need extra support, the Adrenaline GTS is an equally beginner-friendly starting point.

The Ghost and Glycerin are both popular choices for marathon training thanks to their comfortable, durable cushioning built to handle high weekly mileage. Runners who need extra support during long training blocks often turn to the Adrenaline GTS. For race day itself, many marathoners switch into a lighter shoe from the Hyperion line.

Any shoe carrying the GTS (Go-To-Support) label is built with Brooks' GuideRails® support system. The Adrenaline GTS is the most popular choice, with the Glycerin GTS offering the same support in a softer, more cushioned package.

The safest way to guarantee authenticity is to buy directly from brooksrunning.com.ph, the official Brooks Running Philippines website, or from our verified official stores and authorized retail partners. Visit our Store List page