For your item exchange/return
Thank you for shopping at Brooks Running Philippines! We offer refund and exchange within 30 days of your purchase; if 30 days have passed since your purchase, you will not be offered a refund or sale of any kind.

Eligibility for Refunds and Exchanges
• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a video or order number from our store.
• Only regular priced items may be refunded; sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Exchanges
o We only replace items if they are defective or damaged. If you need to exchange it for the same thing, send us an email at brooks@sriphils.com and send your item to The Quorum Centre #73 C. Raymundo Ave. Brgy. Caniogan, Pasig City.
• Shipping – Shipping is available to destinations within the Philippines. Our shipping varies on your location. For Metro Manila, orders will take 2-3 working days. While in Provincial orders, it will take 3-7 working days.
• Returns Policy-TO MAKE A RETURN BY EMAIL
-Create an email and send it to us at brooksrunning@sriphils.com
-Include the product name and reason for your return.
-Pack up your return. Place your items and the packing slip inside a sturdy box or package. Cross -out any older addresses and barcodes. Tape up your package and affix your shipping label to the outside.
-Ship it back to us. -Once we receive the return, we will contact you and update you on the evaluation status.
• Cancel order- We encourage you to reply to the order confirmation email and indicate why you want to cancel.